FAQ's

THE FOLLICURE EXPERIENCE

Your Questions,
Answered.

Everything you need to know about Follicure, our RICE-6™ Renewal Complex, and your haircare ritual.

Product & Ingredients

What is RICE-6™ Renewal Complex?

RICE-6™ Renewal Complex is Follicure's intensive hydrating hair masque, designed to nourish and condition stressed hair while improving softness, smoothness, shine, and manageability.

What makes Follicure different?

We believe beautiful hair begins with a thoughtful, consistent ritual. RICE-6™ brings together six featured ingredients selected for a conditioning experience that leaves hair looking and feeling its best.

What are the six featured ingredients?
  • Rice Protein: Helps condition and improve the feel of hair.
  • Rosemary: A botanical ingredient featured in our formula.
  • Caffeine: A featured cosmetic ingredient in the complex.
  • Pro-Vitamin B5: Helps improve softness and manageability.
  • Copper Peptides: A featured peptide ingredient.
  • Collagen: A conditioning ingredient in our base formula.
Is RICE-6™ suitable for all hair types?

RICE-6™ is designed as a conditioning treatment for a variety of hair textures, including straight, wavy, curly, and coily hair. Individual experiences may vary.

Does RICE-6™ promote hair growth?

RICE-6™ is a cosmetic conditioning treatment, not a medication for hair loss or regrowth.

Its purpose is to improve the appearance and feel of hair and support easier grooming. It has not been established to stimulate new hair growth.

Can it help with thinning hair?

RICE-6™ is designed to condition fragile hair and improve its appearance. It is not a treatment for alopecia, pattern hair loss, or other medical causes of thinning.

Your Haircare Ritual

How do I use the hair masque?

RICE-6™ is intended as a pre-wash conditioning treatment.

  1. Apply an appropriate amount to your hair.
  2. Distribute gently and evenly.
  3. Leave on for the time specified on the finished product label.
  4. Rinse thoroughly and continue your cleansing routine.
How often should I use RICE-6™?

A suggested starting point is once or twice weekly, depending on your hair's needs. Always follow the finished product's usage directions.

How long does one jar last?

This depends on your hair length, thickness, application amount, and how often you use the masque.

When will I notice results?

Conditioning benefits such as softness, smoothness, and manageability may be noticeable after use. Results and experiences vary from person to person.

Can I use it on color-treated hair?

Compatibility with specific coloring treatments has not yet been established. We recommend testing a small section first and following your colorist's advice.

Bundles & Complimentary Gifts

What purchasing options are available?

Buy One — $34.99
One jar of RICE-6™.

Buy 2, Get 1 Free Gift — $59.99
Two jars plus a complimentary SilkGlide Bamboo Brush.

Buy 3, Get 3 Free Gifts — $74.99
Three jars plus our VIP Haircare Essentials Kit.

What's included in the VIP Gift Set?

Our qualifying three-jar offer includes three complimentary accessories:

  • Satin Bonnet
  • SilkGlide Bamboo Brush
  • Scalp Massager

Gifts are subject to availability and the offer terms displayed at checkout.

Will I receive free gifts with every subscription?

Complimentary gifts are intended for the initial qualifying order only, unless an offer explicitly states otherwise. Subsequent renewals include the selected quantity of hair masque.

Subscriptions & Billing

How does the Follicure subscription work?

Your subscription renews according to the billing interval you select at checkout.

For example, a two-jar plan billed every two months means the full two-jar order amount is charged once every two months.

Your recurring total and renewal frequency will be shown before you complete your purchase.

Can I cancel my subscription?

Subscription management and cancellation options are explained in the terms provided at checkout and in our Subscription Policy.

Shipping & Customer Care

Where does Follicure ship?

Available shipping destinations and delivery options are displayed during checkout.

How long does shipping take?

Delivery estimates depend on your location, order processing, and selected shipping method. Please refer to the information displayed at checkout.

What if my order arrives damaged?

Please contact our support team with your order number and photographs of the product and packaging so we can review the issue.

What is your refund policy?

Please review our Refund Policy for eligibility requirements and further information.

Still Have Questions?

We're here to help you feel confident in your haircare ritual.

CONTACT FOLLICURE